Balaji Shirdi Sai Exotic Foods Private Limited recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy sets out how Balaji Shirdi Sai Exotic Foods Private Limited uses and protects any information that you give Balaji Shirdi Sai Exotic Foods Private Limited when you use this or the Balaji Shirdi Sai Exotic Foods Private Limited mobile application or any other digital medium and other offline sources of our Company. Balaji Shirdi Sai Exotic Foods Private Limited is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy as it describes how we treat user information we collect from you, the policies and procedures on the collection, use, disclosure and protection of your information when you use our Balaji Shirdi Sai Exotic Foods Private Limited Platform.

This Privacy Policy applies to current and former visitors to our Balaji Shirdi Sai Exotic Foods Private Limited Platform and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. Balaji Shirdi Sai Exotic Foods Private Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. is a property of Balaji Shirdi Sai Exotic Foods Private Limited, Private Limited, established under laws of India, having its registered office at Private Limited, Telangana - 500018.


  • The terms "naatus", "Company", "we", "us" and "our" refer to the Balaji Shirdi Sai Exotic Foods Private Limited.
  • The term "Balaji Shirdi Sai Exotic Foods Private Limited Platform" refers to or the Balaji Shirdi Sai Exotic Foods Private Limited mobile application or any other digital medium and other offline sources.
  • The terms "you" and "your" refer to the user of the
  • The term "Group" means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
  • The term "Services" refers to any services offered by Balaji Shirdi Sai Exotic Foods Private Limited whether on the Swiggy Platform or otherwise
  • The term "Policy" refers to this Privacy Policy.
  • Please read this Policy before using the Balaji Shirdi Sai Exotic Foods Private Limited Platform or submitting any personal information to Balaji Shirdi Sai Exotic Foods Private Limited. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use


Contact information:
We might collect your Name, Email, Phone, Address.

Payment and billing information:
We might collect your billing name, billing address and payment method when you buy a product/service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner .

Information you post:
We collect information you post in a public space on our Balaji Shirdi Sai Exotic Foods Private Limited Platform or on a third-party social media site belonging to Balaji Shirdi Sai Exotic Foods Private Limited.

Usage and Preference Information
We collect information as to how you interact with our Services, preferences expressed and settings chosen. Balaji Shirdi Sai Exotic Foods Private Limited Platform includes the Balaji Shirdi Sai Exotic Foods Private Limited advertising services ("Ad Services"), which may collect user activity and browsing history within the Balaji Shirdi Sai Exotic Foods Private Limited Platform and across third-party sites and online services, including those sites and services that include our ad pixels ("Pixels"), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including, without limitation, your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, Balaji Shirdi Sai Exotic Foods Private Limited cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Balaji Shirdi Sai Exotic Foods Private Limited Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services.

Transaction Information:
We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details.

Stored information and files:
naatus mobile application (Operate by Balaji Shirdi Sai Exotic Foods Private Limited) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the naatus app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the naatus app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees. If you are a partner company, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.

Demographic information:
We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by you during the use of Balaji Shirdi Sai Exotic Foods Private Limited Platform. We might collect this as a part of a survey also.

Other information
If you use Balaji Shirdi Sai Exotic Foods Private Limited Platform, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.


We collect information directly from you:
  • We collect information directly from you when you register on Balaji Shirdi Sai Exotic Foods Private Limited Platform. We also collect information if you post a comment on Balaji Shirdi Sai Exotic Foods Private Limited Platform or ask us a question through phone or email or any other source of communication.
We collect information from you passively:
  • We use tracking tools like Google Analytics, Google Webmaster, Google Cookies, Web Beacons for collecting information about your usage of our website.
We get information about you from third parties:
  • We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
  • When you sign in to Balaji Shirdi Sai Exotic Foods Private Limited Platform with your SNS account, or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider privacy policy and help center for more information about how they share information when you choose to connect your account.
  • If you are partner company, we may, additionally, receive feedback and rating from other users.


We use information to contact you:
  • We might use the information you provide to contact you for confirmation of a purchase on Balaji Shirdi Sai Exotic Foods Private Limited Platform or for other promotional purposes.
We use information to abide by the contracts
  • We might use the information you provide to carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services.
We use information to respond to your requests or questions:
  • We might use your information to confirm your registration for rendering services we offer
We use information to improve our products and services:
  • We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We might also use your information to understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries and to generate and review reports and data about, and to conduct research on, our user base and Service usage patterns. If you are a partner company, we may use the information to track the progress of your service to our customers.
We use information to look at site trends and customer interests:
  • We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We may use your information to provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services.
We use information for security purposes:
  • We may use information to protect our company, our customers, or our Balaji Shirdi Sai Exotic Foods Private Limited Platform.
We use information for marketing purposes:
  • We might send you information about special promotions or offers. We might also tell you about new features or products or enroll you in our newsletter. These might be our own offers or products, or third-party offers or products we think you might find interesting. We may use the information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
We use information to send you transactional communications:
  • We might send you emails or SMS about your account or purchase of our product.
We use information as otherwise permitted by law:
  • We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
  • We analyse the log files of our Balaji Shirdi Sai Exotic Foods Private Limited Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.


Visitors to our site may choose to submit their name, email address and/or other information so that they can learn more about our services, register to take part in a Company sponsored event, or participate in a survey among other things

In order to use Company's products and services, you may be required to register as a user. From time to time, we may use your email address to send you information and keep you informed of products and services in which you might be interested. You will always be provided with an opportunity to opt out of receiving such emails. Your contact information may also be used to reach you regarding issues concerning your use of our site, including changes to this privacy policy.

Information may be used for Company’s legitimate business interests in connection with your use of the services, including to respond to user inquiries and fulfill user requests, complete transactions, provide customer service, send administrative information, and to personalize user experience with the services. We may use information to better understand our users in general and to improve the content and functionality of the services. We may use information to contact you in the future to tell you about services, promotions, opportunities, and other general information about Company we believe will be of interest to you. We may use information to investigate and prosecute potential breaches of Company security or license agreements.

The information we collect from you is also used to provide emails relevant to you. In addition, we may use such information to register you, confirm your order, your delivery information, respond to your customer service inquiries or requests and communicate other benefits and features. When you provide us with personal information about other people, (for example, you may provide us with a name and address for a merchandise gift recipient), we use that information for the purposes of processing the delivery and, in some cases, to communicate with the intended recipient with information pertaining to the status of the delivery. We rely on you to obtain the intended recipient's consent to our use of their personal information for these limited purposes.

Please know that Company does not sell, distribute, or give your personal information to any third party without your knowledge and consent except to provide products or services in which you have expressly displayed an interest, when you have given Company your permission, or under the following circumstances:

When working with contracted outsourcing partners who work on behalf of Company. These partners are subject to strict confidentiality agreements.Additionally, these companies are not extended any independent right to share this information with their partners.If we should have to respond to legal action, subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.We believe that there is a necessity to share information in order to investigate, defend or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.We may transfer your information in case of any acquisition or merger within the company. This transition will take place with full disclosure of this Privacy Policy and the commitments expressed herein.We use non-personally identifiable information to analyse site usage (such as aggregated information on the pages visited by our users), which allows us to improve the design and content of our web site.We also hold your contact information in our marketing database and occasionally we may contact you with our updates, newsletters, greetings, events and seminars that we hold, which we refer to as Marketing Communications.In the ordinary course, we use personal information you provide to respond to your inquiry or process a recruitment request application form you have consented to and completed on our web site. We also use this information for internal purposes to send Marketing Communications as mentioned above.We will not contact you about other matters, unless you specifically request it, nor will we share, rent, or sell your personally identifiable information outside the Company, except where we are required to share your information with any third parties to provide services to you.

1. Company takes data security seriously and provides access permission to systems that contains such data only on a need to know basis. Company may occasionally partner with other third party companies in web-based promotions. However, Company shall not be liable for any personal information submitted to external vendors or to any website linked to this site. Company also recommends that any website visitor, accessing the website as an employee of a company, abide by the privacy practices and security guidelines of the corporations they represent. Company’s website team recognizes that the receipt, transmission, distribution, or propagation of unwanted emails (Spam) as a major concern. We will abide by all anti-Spam legal regulations when emailing any and all information out from Company.

2. However, we cannot guarantee the privacy of personal information you transmit over the web or that may not be securely transmitted.

3. All orders are processed through the Licious Shopping Cart via PayTM and M Swipe. Credit card information collected on this website is stored on both Pay TM and M Swipe’s secure sites and are available to for up to 30 days. Delivery and e-mail information is also stored.

4. Your information collected for PayTM and M Swipe’s secure online payment system is governed by PayTM’s privacy policy and M Swipe’s privacy policy. PayTM and M Swipe would request information from you on our order form. To buy from us, you must provide contact information (like name and delivery address) and financial information (like credit card number, expiration date). This information is used by PayTM and M Swipe for billing purposes and to fulfil your delivery. If they have trouble processing an order, they will use this information to contact you by e-mail.

5. We contract with third parties to serve ads on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, e-mail address, or any personally identifying information about the user.

6. We may disclose to third party services such as CleverTap certain personally identifiable information i.e, information you provide us such as name, email, mobile phone number, Information we collect as you access and use our service, including device information, location and network carrier. This information is shared with third party service providers so that we can, personalize the app for you and perform behavioral analytics.

7. If you would like Company to delete/edit/remove personal information collected about you, please send an email to with ‘REMOVE’ mentioned in the subject line.


We will share information with third parties who perform services on our behalf:
  • We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments.
  • We may also use vendors for other projects, such as conducting surveys or organizing sweepstakes for us. Some vendors may be located outside of India.
We will share information with Advertisers and advertising networks:
  • We may work with third parties such as network advertisers to serve advertisements on the Balaji Shirdi Sai Exotic Foods Private Limited Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.
  • While you cannot opt out of advertising on the Balaji Shirdi Sai Exotic Foods Private Limited Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective to fulfill the purpose for which you provide it.
We will share information with our business partners:
  • This includes a third party who provide us various services. Our partners use the information we give them as described in their privacy policies.
  • While you place a request to order through the Balaji Shirdi Sai Exotic Foods Private Limited Platform, your information is provided to us and to the vendors with whom you may choose to order. In order to facilitate your online order processing, we provide your information to that vendors in a similar manner as if you had made a goods/products/food order directly with the vendors. If you provide a mobile phone number, Balaji Shirdi Sai Exotic Foods Private Limited may send you text messages regarding the orders delivery status.
We will share information with Other Users:
  • If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
We may share information if we think we have to in order to comply with the law or to protect ourselves:

We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are:

  • Obligated under the applicable laws or in good faith to respond to court orders and processes; or
  • Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
  • Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
  • Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
We may share information for Internal Use or may share it with any successor to all or part of our business:
  • For example, if part of our business is sold we may give our customer list as part of that transaction. We may also share your information with any present or future member of our "Group" (as defined above) or affiliates for our internal business purposes
We may share your information for reasons not described in this policy:
  • We may share your information other than as described in this Policy if we notify you and you consent to the sharing. We will tell you before we do this.


By using the Balaji Shirdi Sai Exotic Foods Private Limited Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Balaji Shirdi Sai Exotic Foods Private Limited Platform.


Our Balaji Shirdi Sai Exotic Foods Private Limited Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.

Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:

  • Authenticating users;
  • Remembering user preferences and settings;
  • Determining the popularity of content;
  • Delivering and measuring the effectiveness of advertising campaigns;
  • Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.

To modify your cookie settings, please visit your browser settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Balaji Shirdi Sai Exotic Foods Private Limited Platform and use our Services, as well as when you visit other online sites and services.

Please see our Cookie Policy here for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.


We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Balaji Shirdi Sai Exotic Foods Private Limited Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Balaji Shirdi Sai Exotic Foods Private Limited Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.

Email OPT-OUT:

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email ( It may take about 05 to 07 business days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.


The Balaji Shirdi Sai Exotic Foods Private Limited Platform may contain links to other websites. If you click on one of the links to third party websites, you may be taken to websites we do not control. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Balaji Shirdi Sai Exotic Foods Private Limited shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Balaji Shirdi Sai Exotic Foods Private Limited Platform. Read the privacy policy of other websites carefully as this policy does not apply to the privacy practices of those websites. We are not responsible for these third party sites.

This Policy shall also not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.


In accordance with Information Technology Act 2000 and rules made and applicable there under, the name and contact details of the Grievance Officer are provided below:

Name: Mr.Prashanth
Address: 13-9-1/A/48,Road.No.2,New Rama Rao Nagar,Borabanda,Hyderabad-500018
Phone Number:+91-90529-86680

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